EXPLORING THE EFFECTS OF ROLE AMBIGUITY AND JOB SATISFACTION ON WORKPLACE CREATIVITY
DOI:
https://doi.org/10.31000/dmj.v9i3.14525Abstrak
This study examines the influence of role ambiguity and job satisfaction on employee creativity in a public sector organization, where bureaucratic structures often hinder innovative behavior. The research aims to understand how psychological and environmental factors shape creativity among revenue management officers at UPTD Pengelolaan Pendapatan Daerah Balaraja, Banten. Using a quantitative explanatory approach, data were collected from 64 employees via questionnaires and analyzed using multiple regression with SPSS. Results indicate that role ambiguity negatively affects creativity, while job satisfaction has a significant positive impact. Collectively, both variables significantly influence employee creativity, explaining a substantial portion of its variance. The study contributes to public sector management literature by highlighting the dual role of job design and affective states in fostering innovation. Its novelty lies in exploring creativity determinants in a local government revenue unit—an under-researched context in organizational studies. Findings offer practical guidance for improving work design and motivation to enhance innovation in public service environments.
Referensi
Arikunto, S. (2017). Pengembangan Instrumen Penelitian dan Penilaian Program. Yogyakarta: Pustaka Pelajar.
Benedicta P., (2019). Kreativitas dan Inovasi di Tempat Kerja. Hal 4-5. Jakarta: Universitas Katolik Indonesia Atma Jaya. ISBN: 978-602-5526-96-1.
Chaerudin A., Inta H. Rani, Velma A., (2020). Sumber Daya Manusia: Pilar Utama Kegiatan Operasional Organisasi. Hal 12-14. Sukabumi: CV. Jejak. ISBN: 978-623-247-170-2.
Dasrita, T., Tanjung, A., Basri, Y., (2015). Hubungan Sistem Pengukuran Kinerja dengan Kinerja Manajerial: Peran Keadilan Prosedural, Kejelasan Peran, dan Komitmen Organisasi sebagai Variabel Pemediasi. Riau: Jurnal Sorot. Hal 195-210, 10 (2).
Firdaus, M., Rinda, R., Kusumah, A., (2022). Pengaruh Insentif dan Kepuasan Kerja Terhadap Kreativitas Karyawan. Hal 97-101. Bogor: Inovator Jurnal Manajemen. 11(1),
Ghozali, I., (2018). Aplikasi Analisis Multivariate dengan Program IBM SPSS 25. Semarang: Badan Penerbit Universitas Diponegoro. ISBN: 979-704-015-1.
Hasan, M., Setiawan, R., (2023). Komunikasi Organisasi dan Pengawasan SDM Terhadap Produktivitas Kerja PT. XYZ di Tangerang. Tangerang: Jurnal Comparative, 5(1), 78-92, https://10.31000/combis.v5i1.8215
Hendayana R., (2020). Mendobrak Keraguan Menulis. Hal 70. Bogor: Global Media Publikasi. ISBN: 978-602-6954-11-4.
Lestari S., Aair M., I Putu A.A., (2021). MSDM: Mencapai Kinerja Optimal. Hal 3-9. Bandung: Media Sains Indonesia. ISBN, 978-623-3620-69-7.
Limgiani, Yuan B., Acai S, dkk., (2022). MSDM (Pendekatan Konseptual dan Teoretis). Hal 1-2. Bandung: Media Sains Indonesia. ISBN: 978-623-362-520-3.
Marlina, Ekasari H., Okki T, Amaliyah, (2022). Manajemen Sumber Daya Manusia. Hal 2-5. Padang: Get Press. ISBN, 978-623-5383-25-5.
Megaster, T., (2022). Pengaruh Ambiguitas Peran dan Kepuasan Kerja Terhadap Turnover Karyawan Pada PT Pandawa Solusindo Nusantara. Tangerang: Dynamic Management Journal. 6 (2).
Muliati, L., Susiana, A., (2023). Produktivitas Kerja Karyawan Dipengaruhi Oleh Jenjang Karir dan Etos Kerja Pada PT. Victory Chingluh Indonesia. Tangerang: Dynamic Management Journal, 7(1).
Nuraida, H., (2022). Manajemen Sumber Daya Manusia Edisi 2. Hal 99. Bandung: Media Sains Indonesia. ISBN: 978-623-362-822-8.
Nurdin I., (2019). Metodologi Penelitian Sosial Hal 95. Surabaya: Media Sahabat Cendekia. ISBN: 978-623-90984-3-8.
Sugiyono, (2019). Metode Penelitian Kuantitatif, Kualitatif, R&D. Bandung: Alfabeta. ISBN: 978-602-289-533-2.
Sugiarso, Lestari, U., (2022). Pengaruh Karakteristik Manajemen dan Kreativitas Karyawan Terhadap Kepuasan Kerja Sumber Daya Manusia. Jakarta: Jurnal Ilmiah Ilmu Pendidikan. 5(10).
Susanti, M., (2017). Pengaruh Konflik Peran, Ketidakjelasan Peran, Sensitivitas Etika Profesi Terhadap Kinerja Auditor dengan Kecerdasan Emosional sebagai Variabel Moderating. Pekanbaru: Jom Fekon, 4(1).
Tamba, P., Ribhan., Hayat, K., Safitri D., (2020). Pengaruh Ambiguitas Peran dan Konflik Peran Terhadap Kreativitas Karyawan. Lampung: Jurnal Bisnis dan Manajemen (JBM). 16 (3).
Victorinus L., Sonitehe G., (2020). Pengaruh Konflik Peran dan Ambiguitas Peran Terhadap Komitmen Independensi Auditor Internal. Jurnal Ilmiah Komputerisasi Akuntansi. Vol. 13 No. 1, Hal 11. e-ISSN: 2614-8870.
Wahyudi, S., Setiawati, N., (2019). Pengaruh Ambiguitas Peran dan Kepuasan Kerja Terhadap Kinerja Karyawan pada Bank 9 Jambi Cabang Muara Bulian. Jurnal Eksis: Jurnal Ilmiah Ekonomi dan Bisnis. Hal 99-100. https://10.33087/eksis.v10i2.169
Yusrita, Sundari, W., (2019). Pengaruh Kreativitas dan Kepuasan Kerja Terhadap Kinerja Karyawan di Sekretariat Dewan Perwakilan Rakyat Daerah Provinsi Sumatera Utara. Medan: Jurnal Riset Manajemen & Bisnis. 4 (2).
Unduhan
Diterbitkan
Terbitan
Bagian
Lisensi
The author submits the manuscript with the understanding that if it is accepted for publication, the copyright of the article will be granted to the Dynamic Management Journal (DMJ), Management Study Program, Faculty of Economics and Business, University Of Muhammadiyah Tangerang, Indonesia as the publisher of the journal
Dynamic Management Journal (DMJ) first publication rights with works licensed simultaneously under a Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0) which allows others to share (copy and redistribute material in the media or any format) and adapt (remix, modify, and build upon material) the work for any purpose, even commercially with acknowledgment of the work's authorship and initial publication in Dynamic Management Journal (DMJ). Authors may enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal published version of the work (for example, posting it to an institutional repository or publishing it in a book), with an acknowledgment of its initial publication in the Dynamic Management Journal (DMJ). Authors are permitted and encouraged to post their work online (for example, in an institutional repository or on their website) prior to and during the submission process, as this can lead to productive exchanges, as well as earlier and larger citations of published work (See The Effect of Open Access).
