RANCANG BANGUN APLIKASI MANAJEMEN SALES PADA INDUSTRI PAPER CHEMICAL

Authors

DOI:

https://doi.org/10.31000/jika.v10i1.14933

Abstract

Divisi sales memiliki peran penting dalam mendukung pertumbuhan perusahaan melalui aktivitas seperti trial produk kepada calon pelanggan. Namun, proses ini sering menghadapi hambatan berupa keterlambatan persetujuan, miskomunikasi antar divisi, serta kesulitan dalam melacak status trial dan permintaan peralatan, sehingga menimbulkan inefisiensi dan berpotensi menurunkan kualitas layanan. Penelitian ini berfokus pada perancangan dan pengembangan aplikasi manajemen sales berbasis web yang mengintegrasikan alur kerja mulai dari pengajuan trial, penugasan sales, pelaporan hasil trial, hingga manajemen permintaan peralatan. Metode penelitian meliputi studi literatur, observasi proses bisnis, dan wawancara dengan pemangku kepentingan. Sistem dikembangkan menggunakan Laravel framework dengan basis data MySQL serta menerapkan metode Extreme Programming (XP) untuk mendukung pengembangan yang adaptif dan fleksibel. Hasil penelitian menunjukkan bahwa aplikasi mampu menyediakan pengelolaan terstruktur terhadap data pelanggan, persetujuan trial, penugasan sales, laporan trial, serta permintaan peralatan. Fitur tambahan seperti pencarian, penyaringan, dashboard analitik, dan ekspor PDF terbukti meningkatkan efisiensi operasional serta transparansi lintas divisi, sehingga perusahaan dapat mempercepat pengambilan keputusan, meningkatkan akurasi data, dan mengurangi risiko miskomunikasi dalam koordinasi sales.

Author Biographies

  • Yeba Teo Reinhad Gunawan, University of Bunda Mulia
    Sistem Informasi
  • Francka Sakti Lee, University of Bunda Mulia

    Sistem Informasi

    flee@bundamulia.com

    flee@bundamulia.co.id

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Published

2026-01-30

Issue

Vol. 10 No. 1 (2026): JIKA (Jurnal Informatika)

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