RANCANG BANGUN SISTEM INFORMASI INDEKS KEPUASAN MASYARAKAT TERHADAP PELAYANAN ADMINISTRASI TERPADU KECAMATAN BERBASIS WEB (STUDI KASUS: KANTOR KECAMATAN RAJEG)
DOI:
https://doi.org/10.31000/jika.v5i1.3238Abstract
Abstrak
Dalam era globalisasi saat ini salah satu tantangan besar yang dihadapi oleh pemerintah khususnya pemerintah daerah adalah bagaimana mewujudkan aparatur yang profesional, memiliki etos kerja yang tinggi, keunggulan kompetitif, dan kemampuan memegang teguh etika birokrasi dalam menjalankan tugas dan fungsinya dan memenuhi aspirasi masyarakat. Penelitian ini bertujuan untuk membangun sistem informasi indeks kepuasan masyarakat (IKM) berbasis web. Perancangan sistem informasi ini menggunakan tahap pengembangan sistem System Development Life Cycle (SDLC) dengan model Waterfall. Teknik analisis sistem dengan metode PIECES (Performance, Information, Economy, Control, Eficiency and Service) dan tahap penggambaran sistem menggunakan pendekatan analisis berorientasi objek dengan UML (Unified Model Languange). Sistem yang dikembangkan berbasis web dengan menggunakan bahasa pemrograman PHP. Aplikasi sistem informasi indeks kepuasan masyarakat (IKM) berbasis web ini dapat membantu mempermudah perhitungan data indeks kepuasan masyarakat yang akan menjadi bahan penilaian terhadap unsur pelayanan terutama pelayanan administrasi terpadu kecamatan (PATEN).
References
Alim. (2013). Step by Step Desain Proyek Menggunakan UML. Yogyakarta: Andi Offset.
James, A. O’Brien & George, M. M. (2014). Sistem Informasi Manajemen. Jakarta: Salemba Empat.
Keputusan Menteri Pendayagunaan Aparatur Negara Nomor: KEP/25/M.PAN/2/2004 tentang Pedoman Umum Penyusunan Indeks Kepuasan Masyarakat.
Murad, dkk., 2013, Aplikasi Intelligence Website Untuk Penunjang Laporan PAUD Pada Himpaudi Kota Tangerang, Jurnal CCIT, Vol. 7 No. 1, September 2013.
Peraturan Bupati Tangerang Nomor 5 Tahun 2016 tentang Penyelenggaraan PATEN Di Kabupaten Tangerang.
Peraturan Menteri Dalam Negeri Nomor 4 Tahun 2010 tentang Pedoman Pelayanan Administrasi Terpadu Kecamatan (PATEN).
Rainer and Cegielski. (2011). Introduction to Information Systems. USA: Wiley.
Rosa, A. S. dan Shalahuddin, M. (2014). Rekayasa Perangkat Lunak Terstruktur Dan Berorientasi Obyek. Bandung: Informatika.
Vidia, D., dkk., 2013, Analisis Dan Perancangan Sistem Informasi Rawat Jalan Di Rumah Sakit Hewan Universitas Airlangga Surabaya Dengan Metode Berorientasi Objek, Skripsi, Universitas Airlangga, Surabaya.
Wijayanto, T., dkk., 2013, Analisis Dan Perancangan Sistem Informasi Pemesanan Dan Penjualan Barang Dengan Metode Berorientasi Objek Di U.D. Aneka Jaya Surabaya, Skripsi, Universitas Airlangga, Surabaya.
Yasin, V. (2012). Rekayasa Perangkat Lunak Berorientasi Objek. Jakarta: Mitra Wacana Media.
Downloads
Published
Issue
Section
License
License and Copyright Agreement
In submitting the manuscript to the journal, the authors certify that:
- They are authorized by their co-authors to enter into these arrangements.
- That it is not under consideration for publication elsewhere,
- That its publication has been approved by all the author(s) and by the responsible authorities – tacitly or explicitly – of the institutes where the work has been carried out.
- They secure the right to reproduce any material that has already been published or copyrighted elsewhere.
- They agree to the following license and copyright agreement.
Copyright
Authors who publish with International Journal of Advances in Intelligent Informatics agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC BY-SA 4.0) that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.Â
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
Licensing for Data Publication
International Journal of Advances in Intelligent Informatics use a variety of waivers and licenses, that are specifically designed for and appropriate for the treatment of data:
Open Data Commons Attribution License, http://www.opendatacommons.org/licenses/by/1.0/ (default)
Creative Commons CC-Zero Waiver, http://creativecommons.org/publicdomain/zero/1.0/
Open Data Commons Public Domain Dedication and Licence, http://www.opendatacommons.org/licenses/pddl/1-0/
Other data publishing licenses may be allowed as exceptions (subject to approval by the editor on a case-by-case basis) and should be justified with a written statement from the author, which will be published with the article.
Open Data and Software Publishing and Sharing
The journal strives to maximize the replicability of the research published in it. Authors are thus required to share all data, code or protocols underlying the research reported in their articles. Exceptions are permitted but have to be justified in a written public statement accompanying the article.
Datasets and software should be deposited and permanently archived inappropriate, trusted, general, or domain-specific repositories (please consult http://service.re3data.org and/or software repositories such as GitHub, GitLab, Bioinformatics.org, or equivalent). The associated persistent identifiers (e.g. DOI, or others) of the dataset(s) must be included in the data or software resources section of the article. Reference(s) to datasets and software should also be included in the reference list of the article with DOIs (where available). Where no domain-specific data repository exists, authors should deposit their datasets in a general repository such as ZENODO, Dryad, Dataverse, or others.
Small data may also be published as data files or packages supplementary to a research article, however, the authors should prefer in all cases a deposition in data repositories.
