Determinants of Customer Retention During Pandemic. JMB : Jurnal Manajemen dan Bisnis, [S. l.], v. 11, n. 2, 2022. DOI: 10.31000/jmb.v11i2.6975. Disponível em: https://jurnal.umt.ac.id/index.php/jmb/article/view/6975. Acesso em: 17 oct. 2026.