Implementation Of The Bapenda One Handle (Bsg) Application On Regional Taxpayer Regulation Activities Based On Population Incident Number (Nik) In Bapenda Of Tegal District

Abstract

Digital transformation in tax administration is a strategic step in increasing the efficiency and transparency of regional tax management. This research analyzes the implementation of the Bapenda Satu Grip (BSG) application in data collection activities for regional taxpayers based on Population Identification Numbers (NIK) in Tegal Regency. The research method used is a case study with a qualitative approach, involving observation, interviews and documentation. The research results show that the BSG application increases the accuracy of taxpayer data, speeds up the verification process, and reduces recording errors. However, obstacles in implementation are still found, such as limited technological infrastructure, low digital literacy of officers, and resistance to changing manual systems to digital. To overcome this obstacle, it is recommended to increase digital infrastructure, intensive training for tax officers, as well as outreach to the public regarding the benefits of digitalization of taxation. With continuous improvement, the BSG application has the potential to become a model for implementing technology-based taxation systems at the regional level. Keywords: Regional taxes, digitalization of taxation, Population Identification Number (NIK), BSG application, Tegal Regency