The purpose of the study is to analyze how much influence human resource competence, banking service quality and banking technology on customer satisfaction and the impact on customer behavior based on customer relationship management (CRM) performance at  Bank in Tangerang City. The sample of research is 110 customers at Bank in Tangerang City. The sampling technique uses convenience sampling. Data collection using questionnaire. The method used in this research is the method of verification. To determine the effect of human resource competence, banking service quality and banking technology to customer satisfaction and the impact on customer behavior based on customer relationship management (CRM) performance. The test statistic used is designing the structural model, designing a measurement model, construct the path diagram, test the model fit. Suitability test structural models and hypotheses using software LISREL 8.80. The results showed that human resource competence, banking service quality and banking technology have a significant effect on customer satisfaction. And customer satisfaction have a significant effect on customer behavior based on customer relationship management (CRM) Performance.
This is study aims to determine the effect of occupational safety and health, work competence and organizational commitment partially or simultaneously on the employee performance of the Human Resource Operations department at PT Gajah Tunggal, TBk. This study uses a descriptive quantitative research approach that relates to the numbers in the description describing in detail. For the sampling method in this is study the sampling method is used, namely saturated samples. The study sample was 55 respondents from employees of the operational human resources department at PT Gajah Tunggal, Tbk. so that the engineering approach with sampling used is saturated sample is expected to have a very small error gradation by being a population as a sample of 55 respondents. In this research. Analysis of the data used by researchers is with the help of calculating the SPSS 24 application to calculate the effect partially or simultaneously. Based on the results of simple regression and multiple regression in the SPSS 24 application. The results of the research can be partially proven that the occupational safety and health variables (X1) have a positive and significant effect on performance (Y) of 0.230 or 23%. The variable work competence (X2) has a positive and significant effect on performance (Y) of 0.503 or 50.3%. Organizational commitment variable (X3) has a positive and significant effect on performance (Y) of 0.434 or 43.4%. Simultaneously the occupational safety and health variables (X1), work competence (X2) and organizational commitment (X3) have a positive and significant effect on performance (Y) of 45.8%.
Keywords: Occupational Safety And Health, Work Competence, Organizational Commitment, And Employee Performance
ABSTRACT : This research aims to analyze the ability of Net Profit Margin, Return On Assets, Return on Equity, Debt to Equity Ratio and Debt to Asset Ratio on Financial Distress in Sector Manufacture Companies listed on Indonesia Stock Exchange period 2014-2017.
The research methodology used quantitative method with panel data and secondary data obtained from financial statement on Indonesia Stock Exchange. Mechanical sampling used purposive sampling that consist of 44 sector manufacture companies listed on Indonesia Stock Exchange. The data analysis technique used is logistic binary regression.
The result of this study indicate that Return On Assets and Return on Equity have significant influence on Financial Distress, however Net Profit Margin, Debt to Equity Ratio and Debt to Asset Ratio has not influence on Financial Distress. Meanwhile, Net Profit Margin, Return On Assets, Return on Equity, Debt to Equity Ratio and Debt to Asset Ratio simultaneously have significant influence on Financial Distress. And the result of this study indicate that value of McFadden  is 0.909291 or 90.92% which means that the dependent variable of financial distress can be explained by the independent variables NPM, ROA, ROE, DER, and DAR of 47,57% while the remaining 9.08% were other factors beyond the models that explain the dependent variable.
Â
Keywords    : Financial Distress, NPM, ROA, ROE, DER, DAR, McFadden
Academic achievement can’t be solely viewed in terms of GPA and cognitive abilities but needs to be supported by emotional intelligence. How many found in daily life people who succeed not because of high GPA but because they have high emotional intelligence, also found people who have high intellectual intelligence with high GPA actually fail in everyday life due to not having emotional intelligence. Academic achievement is also influenced by external and internal factors, the ability of media literacy to be an important internal part of student academic achievement, due to media literacy is one of the challenge in discussion that filtered a negative impact on past media and critically thinking about messages that should be found from media. This study was conducted to determine the effect of emotional intelligence on the ability of media literacy from 354 sample respondent of private university in Serang City using a quantitative approach. Emotional intelligence was measured using 5 dimensions and 15 indicators while ability of media literacy was measured using 7 indicators. The results from conformatory factor analysis using the measurement model obtained all indicators are valid and reliable in measured the latent variables. As well as the results of inner model analysis where the model has goodness of fit. From the five hypothesis test results that had been formulated at the beginning showed that each dimension of emotional intelligence had a positive and significant effect on the ability of media literacy with a magnitude of influence of 69.1%.