Factors Affecting Trust in E-Government

Ulung Pribadi; Muhammad Iqbal; Fittia Restiane

doi:10.31000/jgcs.v5i2.4848

Factors Affecting Trust in E-Government

Ulung Pribadi, Muhammad Iqbal, Fittia Restiane

Abstract

This study examined perceived usefulness, information quality, and privacy and security to predict trust in e-government. This study used a survey data collection method and a random sampling technique with 100 residents who visit the local government's public services website as respondents. A Likert scale was used to create the questionnaires. SEM-PLS looked at the data to see if it was valid and reliable, as well as test hypothesis and regression. This study found that perceived usefulness, information quality, and privacy and security had a positive and significant effect on trust in e-government with p-values of 0.000, 0.001 and 0.000, respectively. The influence of the three independent variables towards the dependent variable was moderate (R-square = 0.494). Finally, the limitations and implications of these findings are examined.

Studi ini menguji manfaat yang dirasakan, kualitas informasi, dan privasi dan keamanan untuk memprediksi kepercayaan pada e-government. Penelitian ini menggunakan metode pengumpulan data survei dan teknik random sampling dengan 100 orang warga yang mengunjungi website layanan publik pemerintah daerah sebagai responden. Sebuah skala Likert digunakan untuk membuat kuesioner. SEM-PLS melihat data untuk melihat apakah itu valid dan reliabel, serta menguji hipotesis dan regresi. Studi ini menemukan bahwa persepsi manfaat, kualitas informasi, dan privasi dan keamanan memiliki pengaruh positif dan signifikan terhadap kepercayaan pada e-government dengan nilai p masing-masing 0,000, 0,001 dan 0,000. Pengaruh ketiga variabel bebas terhadap variabel terikat adalah sedang (R-square = 0,494). Akhirnya, keterbatasan dan implikasi dari temuan ini diperiksa..

Keywords

Trust In e-Government; Perceived Usefulness; Information Quality; Privacy and Security; Indonesia

Full Text:

PDF

References

Abu Shanab, E. (2019). Predicting Trust in E-government: Two Competing Models. Electronic Government, an International Journal, 15(1), 1–15. https://doi.org/10.1504/EG.2019.10015730

Alguliyev, R., Aliguliyev, R., & Yusifov, F. (2018). Role of Social Networks in E-government: Risks and Security Threats. Online Journal of Communication and Media Technologies, 8(4). https://doi.org/10.12973/ojcmt/3957

Aljazzaf, Z. M. (2019). Evaluating Trust in E-government: The case of Kuwait. ICCTA ’19: 5th International Conference on Computer and Technology Applications, Istanbul, Turkey, April 16 —17, 2019, 140–144. https://doi.org/10.1145/3323933.3324059

Al-Shargabi, B., Al-Jawarneh, S., & Hayajneh, S. M. A. (2020). A Cloudlet Based Security And Trust Model for E-Government Web Services. Journal of Theoretical and Applied Information Technology, 98(01), 27–37.

Alzahrani, L., Al-Karaghouli, W., & Weerakkody, V. (2017). Analysing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework. International Business Review, 26(1), 164–175. https://doi.org/10.1016/j.ibusrev.2016.06.004

Assegaff, S., Andrianti, A., & Astri, L. Y. (2021). Evaluation of the Factors Influencing the Trust of Millennial Citizens in E-Government. Journal of Physics: Conference Series, 1898(1), 012009. https://doi.org/10.1088/1742-6596/1898/1/012009

Bayaga, A., Kyobe, M., & Ophoff, J. (2020). Criticism of the role of trust in e-government services. 2020 Conference on Information Communications Technology and Society (ICTAS), 1–6. https://doi.org/10.1109/ICTAS47918.2020.233973

Chen, L., & Aklikokou, A. K. (2020). Determinants of E-government Adoption: Testing the Mediating Effects of Perceived Usefulness and Perceived Ease of Use. International Journal of Public Administration, 43(10), 850–865. https://doi.org/10.1080/01900692.2019.1660989

Chin, W. W. (1998). The partial least squares approach to structural equation modeling. In G. A. Marcoulides (Ed.), Modern Methods for Business Research (pp. 295–358). Lawrence Erlbaum Associates.

Cho, S. H., Oh, S. Y., Rou, H. G., & Gim, G. Y. (2019). A Study on The Factors Affecting The Continuous Use of E-Government Services—Focused on Privacy and Security Concerns-. 2019 20th IEEE/ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing (SNPD), 351–361. https://doi.org/10.1109/SNPD.2019.8935693

Dias, G. P. (2020). Global e-government development: Besides the relative wealth of countries, do policies matter? Transforming Government: People, Process and Policy, 14(3), 381–400. https://doi.org/10.1108/TG-12-2019-0125

Dwivedi, Y. K., Rana, N. P., Janssen, M., Lal, B., Williams, M. D., & Clement, M. (2017). An empirical validation of a unified model of electronic government adoption (UMEGA). Government Information Quarterly, 34(2), 211–230. https://doi.org/10.1016/j.giq.2017.03.001

Ejdys, J., Ginevicius, R., Rozsa, Z., & Janoskova, K. (2019). The Role of Perceived Risk and Security Level in Building Trust in E-government Solutions. Information Management, XXII(3), 220–235. https://doi.org/10.15240/tul/001/2019-3-014

Glyptis, L., Christofi, M., Vrontis, D., Giudice, M. D., Dimitriou, S., & Michael, P. (2020). E-Government implementation challenges in small countries: The project manager’s perspective. Technological Forecasting and Social Change, 152, 119880. https://doi.org/10.1016/j.techfore.2019.119880

Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. In R. R. Sinkovics & P. N. Ghauri (Eds.), Advances in International Marketing (Vol. 20, pp. 277–319). Emerald Group Publishing Limited.

Horák, J., Bokšová, J., & Bokša, M. (2021). Implementation of eGovernment from the Perspective of Public Administration. International Advances in Economic Research, 27(1), 87–89. https://doi.org/10.1007/s11294-021-09816-5

Ingrams, A., Manoharan, A., Schmidthuber, L., & Holzer, M. (2020). Stages and Determinants of E-Government Development: A Twelve-Year Longitudinal Study of Global Cities. International Public Management Journal, 23(6), 731–769. https://doi.org/10.1080/10967494.2018.1467987

Kamarudin, S., Omar, S. Z., Zaremohzzabieh, Z., Bolong, J., & Osman, M. N. (2021). Factors Predicting the Adoption of E-Government Services in Telecenters in Rural Areas: The Mediating Role of Trust. Asia-Pacific Social Science Review, 21(1), 20–38.

Kaushik, K., & Mishra, R. (2019). Predictors of E-government adoption in India: Direct and indirect effects of technology anxiety and information quality. Int. J. Business Information Systems, 31(3), 305–321.

Khan, S., Rahim, N. Z. Ab., & Maarop, N. (2020). A systematic literature review and a proposed model on antecedents of trust to use social media for e-government services. International Journal of Advanced and Applied Sciences, 7(2), 44–56. https://doi.org/10.21833/ijaas.2020.02.007

Khan, S., Umer, R., Umer, S., & Naqvi, S. (2021). Antecedents of trust in using social media for E-government services: An empirical study in Pakistan. Technology in Society, 64, 101400. https://doi.org/10.1016/j.techsoc.2020.101400

Lee, S. W., Sung, H. J., & Jeon, H. M. (2019). Determinants of Continuous Intention on Food Delivery Apps: Extending UTAUT2 with Information Quality. Sustainability, 11(11), 3141. https://doi.org/10.3390/su11113141

Liu, D., & Carter, L. (2018). Impact of citizens’ privacy concerns on e-government adoption. Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age, 1–6. https://doi.org/10.1145/3209281.3209340

Liywalii, E., & Tembo, S. (2019). The Impact of Ethical Issues on E-Government Implementation: A Case of Zambia. International Journal of Information Science, 9(2), 27–39. https://doi.org/10.5923/j.ijis.20190902.01

Losanta, P. W., & Deshmukh, S. N. (2019). Design and Development the Framework for Local E- Government and Information Quality in Thailand. International Journal of Scientific Research in Computer Science Applications and Management Studies, 8(2).

Mensah, I. K., & Adams, S. (2020). A Comparative Analysis of the Impact of Political Trust on the Adoption of E-Government Services. International Journal of Public Administration, 43(8), 682–696. https://doi.org/10.1080/01900692.2019.1645687

Mosud, O., & Govender, I. (2020). Critical issues affecting e-government implementation in Nigeria: A case of housing development agency. African Journal of Gender, Society and Development (Formerly Journal of Gender, Information and Development in Africa), 9(4), 33–58. https://doi.org/10.31920/2634-3622/2020/v9n4a2

Munyoka, W., & Maharaj, M. S. (2019). Privacy, security, trust, risk and optimism bias in e-government use: The case of two Southern African Development Community countries. South African Journal of Information Management, 21(1), 1–9. https://doi.org/10.4102/sajim.v21i1.983

Mustafa, A., Ibrahim, O., & Mohammed, F. (2020). E-government adoption: A systematic review in the context of developing nations. International Journal Of Innovation, 8(1), 59–76. https://doi.org/10.5585/iji.v8i1.343.

Mutimukwe, C., Kolkowska, E., & Grönlund, Å. (2020). Information privacy in e-service: Effect of organizational privacy assurances on individual privacy concerns, perceptions, trust and self-disclosure behavior. Government Information Quarterly, 37(1), 101413. https://doi.org/10.1016/j.giq.2019.101413

Nofal, M. I., Al-Adwan, A. S., Yaseen, H., & Alsheikh, G. A. A. (2021). Factors for extending e-government adoption in Jordan. Periodicals of Engineering and Natural Sciences, 9(2), 471–490.

Nunnally, J. C. (1978). Psychometric Theory. McGraw-Hill.

Oktiani, H., & Gunawibawa, E. Y. (2019). Tata Kelola Website Desa dan Kapasitas Pengelola dalam Memproduksi Konten sebagai Media Informasi dan Promosi Potensi Desa (Studi pada Pengelolaan dan Kompetensi Pengelola Website Desa di Kecamatan Pringsewu, Kabupaten Pringsewu). Laporan Akhir Penelitian Dasar Universitas Lampung, 1–64.

Ospina, M. L. C., & Pinzón, B. H. D. (2018). Theoretical Perspectives on Usage of e-Government Service: A Literature Review. Twenty-Fourth Americas Conference on Information Systems, 1–10.

Panthee, M., & Sharma, D. Y. K. (2019). Review of E-Government Implementation. International Journal of Recent Research Aspects, 6(1), 26–30.

Pérez-Morote, R., Pontones-Rosa, C., & Núñez-Chicharro, M. (2020). The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries. Technological Forecasting and Social Change, 154, 119973. https://doi.org/10.1016/j.techfore.2020.119973

Pratiwi, R., Saputra, R. H., & Waziana, W. (2020). Sosialisasi Internet Sehat dan Aman (INSAN). Jurnal PkM Pemberdayaan Masyarakat, 1(2), 27–32.

Putri, M. E., & Ruldeviyani, Y. (2019). Prioritization Strategy for Government’s Website Information Quality: Case Study: Indonesia National Public Procurement Agency. Proceedings of the 2019 International Conference on Information Technology and Computer Communications - ITCC 2019, 37–44. https://doi.org/10.1145/3355402.3355409

Rasool, T., Warraich, N. F., & Rorissa, A. (2019). Citizens’ assessment of the information quality of e-government websites in Pakistan. Global Knowledge, Memory and Communication, 69(3), 189–204. https://doi.org/10.1108/GKMC-03-2019-0033

Santhanamery, T., & Ramayah, T. (2018). Trust in the System: The Mediating Effect of Perceived Usefulness of the E-Filing System. In S. Saeed, T. Ramayah, & Z. Mahmood (Eds.), User Centric E-Government (pp. 89–103). Springer International Publishing. https://doi.org/10.1007/978-3-319-59442-2_5

Setiawan, A. (n.d.). E-Government Dalam Rangka Meningkatkan Partisipasi Masyarakat Kabupaten Pringsewu Lampung. Jurusan Sistem Informasi STMIK Pringsewu Lampung, 1–16.

Shkarlet, S., Oliychenko, I., Dubyna, M., Ditkovska, M., & Zhovtok, V. (2020). Comparative analysis of best practices in e-Government implementation and use of this experience by developing countries. Administratie Si Management Public, 34, 118–136. https://doi.org/10.24818/amp/2020.34-07

Sugiyono. (2017). Metode Penelitian Kualitatif. Untuk Penelitian yang Bersifat: Eksploratif, Enterpretif, Interaktif, dan Konstruktif. Bandung: Alfabeta

Supriyanto, A., Diartono, D. A., Hartono, B., & Februariyanti, H. (2019). Inclusive Security Models To Building E-Government Trust. 2019 3rd International Conference on Informatics and Computational Sciences (ICICoS), 1–6. https://doi.org/10.1109/ICICoS48119.2019.8982457

Tjen, C., Indriani, V., & Wicaksono, P. T. (2019). Prior Experience, Trust, and IS Success Model: A Study on the Use of Tax E-Filing in Indonesia. Journal of the Australasian Tax Teachers Association, 14(1), 1–24.

Tsui, H.-D. (2019). Trust, Perceived Useful, Attitude and Continuance Intention to Use E-Government Service: An Empirical Study in Taiwan. IEICE Transactions on Information and Systems, E102.D(12), 2524–2534. https://doi.org/10.1587/transinf.2019EDP7055

Uthaman, Vijaya. S., & Vasanthagopal, R. (2020). The Mediating Roles of Perceived Ease of Use, Perceived Usefulness, Satisfaction and Trust on Relationship between E-Governance Service Quality and Behavioural Intention: A Study among Beneficiaries of Common Service Centre’s in India. 04th International Conference on Marketing, Technology & Society 2020, 1–4.

DOI: http://dx.doi.org/10.31000/jgcs.v5i2.4848