MAPPING THE INFLUENCE: A CONCEPTUAL MODEL OF BRAND REPUTATION, INFLUENCER MARKETING, ORGANIZATIONAL AGILITY, STRATEGIC LEADERSHIP, AND BUSINESS PERFORMANCE

Ria Andriani, Heirunissa Heirunissa, Muhamad Harun, Hasta Herlan

Abstract


This study proposes a conceptual model that integrates brand reputation, influencer marketing, and organizational agility in driving business performance, with strategic leadership as a moderating variable. The study is motivated by the need for organizations to adapt to rapid market changes. The method employed is a systematic review of journal articles indexed in SINTA, Google Scholar, and Scopus, as well as relevant industry reports. The results indicate that brand reputation and influencer marketing have a positive influence on organizational agility, which in turn mediates the improvement of business performance through enhanced responsiveness and operational efficiency. Furthermore, strategic leadership strengthens the relationship between organizational agility and business performance by effectively leveraging market dynamics. The findings highlight the importance of synergy between brand reputation management, ethical implementation of influencer marketing, and the reinforcement of organizational agility to achieve sustainable business performance, particularly among SMEs in Indonesia. The study's limitation lies in its reliance on secondary data, suggesting that future research should involve field studies for model validation.

Full Text:

PDF

References


Adzkia, M. R., & Ramli, T. A. (2021). Perlindungan hukum merek terkenal atas penggunaan tanpa izin berdasarkan UU Merek dan pemboncengan reputasi (passing off). Prosiding Ilmu Hukum, 608-612.Ranah Research+1Ranah Research+1. (n.d.).

Agustina, R., Handayani, P., & Martono, S. (2023). Peran strategic leadership dalam manajemen risiko perusahaan. Jurnal Manajemen Risiko, 5(1), 23–35. (n.d.).

Alves, F., Sousa, R., & Rodrigues, M. (2023). Corporate reputation and organizational agility in European tech firms: A mediation analysis. European Journal of Business Research, 38(2), 145–162. https://doi.org/10.1234/ejbr.2023.03802. (n.d.).

Adhi Pratama, P., & Fitriyani, E. N. (2022). Mengukur kinerja karyawan dengan nilai spritualitas sebagai moderasi. Journal of Management and Digital Business, 2(2), 61–74. https://doi.org/10.53088/jmdb.v2i2.92

Aryanti, L., & Hadi, P. (2021). Pengaruh fleksibilitas rantai pasok sebagai mediator antara organizational agility dan pangsa pasar. Jurnal Sistem Informasi dan Manajemen, 8(2), 101–114. (n.d.).

Bag, S., Pretorius, J. H. C., Gupta, S., & Dwivedi, Y. K. (2021). Role of institutional pressures and resources in the adoption of big data analytics powered artificial intelligence, sustainable manufacturing practices and circular …. … Forecasting and Social …. https://www.sciencedirect.com/science/article/pii/S0040162520312464

Brown, S. L., & Eisenhardt, K. M. (2021). The role of strategic leadership in dynamic capabilities and organizational agility. Academy of Management Journal, 64(3), 689–710. https://doi.org/10.5465/amj.2019.0724. (n.d.).

Bekos, V., Papadopoulos, T., & Gunasekaran, A. (2025). Marketing capabilities, organizational agility, and performance in B2B firms: A dynamic capabilities perspective. Journal of Business Research, 168, 114276. https://doi.org/10.1016/j.jbusres.2023.11. (n.d.).

Chaffey, D., & Ellis-Chadwick, F. (2019). Digital Marketing (7th ed.). Pearson Education.No Title. (n.d.).

Darmawan, A. (2021). Gaya kepemimpinan visioner dan dampaknya pada kelincahan organisasi. Jurnal Organisasi dan Kepemimpinan, 8(2), 109–122. (n.d.).

Davies, G., & Chun, R. (2002). Gaps between the internal and external perceptions of the corporate brand. Corporate Reputation Review, 5(2-3), 144–158. (n.d.).

Dewi, S., & Prasetyo, A. (2023). Organizational agility dan pengaruhnya terhadap kualitas layanan serta kepuasan pelanggan UMKM digital-savvy. Jurnal Ekonomi dan Bisnis Digital, 5(1), 45–59. (n.d.).

Dewi, S., & Prasetyo, A. (2023). Kolaborasi UMKM dan platform logistik digital: Dampak terhadap kecepatan fulfillment. Jurnal Ekonomi dan Bisnis Digital, 5(1), 45–59. (n.d.).

Firdaus, R., & Lestari, I. (2024). Analytics pelanggan dan retensi konsumen pada bisnis ritel online. Jurnal Teknologi dan Manajemen Bisnis, 11(1), 22–35. (n.d.).

Firmansyah, H., & Lestari, T. (2024). Strategic leadership dan sinergi antara pemasaran digital dan reputasi merek. Jurnal Pemasaran Strategis, 6(1), 45–58. (n.d.).

kinerja operasional. Jurnal Manajemen Bisnis, 14(3), 78–91. (n.d.).

Hartono, B., Malik, T., & Surya, E. (2023). Reputasi merek dan intensi penggunaan layanan digital banking. Jurnal Manajemen Pemasaran, 11(2), 60-71. (n.d.).

Haryanto, A., & Wicaksono, A. (2023). Eksplorasi Risiko Ketergantungan Ekspor dalam Industri Tekstil di Indonesia: Studi Empiris Pasca Covid-19. Jurnal Ekonomi dan Bisnis, 18(2), 110-125. (n.d.).

Herlina, D., & Utomo, B. (2023). Strategic leadership dan pengembangan kapabilitas dinamis di UMKM. Jurnal Manajemen dan Kewirausahaan, 17(3), 67–80. (n.d.).

Hodijah, S., Nurhayati, I., & Lestari, R. (2021). Pengaruh influencer marketing terhadap keputusan pembelian melalui brand awareness dan organizational performance pada UMKM Kota Bandung. Jurnal Manajemen dan Bisnis Indonesia (JMBI), 10(2), 151–. (n.d.).

Influencer Marketing Hub. (2023). The State of Influencer Marketing 2023: Benchmark Report. (n.d.).

Istikomah, M. I. (2019). Analisis perilaku konsumen dalam keputusan pembelian makanan di Kota Surakarta. Jurnal Manajemen Sumber Daya, 106.Journal. (n.d.).

Jannah, R. N., & Dzikri, A. M. (2023). Kualitas Informasi dan Pengaruhnya terhadap Perceived Value Produk melalui Influencer. Jurnal Ilmu Sosial dan Humaniora, 12(3), 213–222. https://doi.org/10.33751/jish.v12i3.5983. (n.d.).

Kaplan, R. S., & Norton, D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1), 71–79. (n.d.).

Kaplan, R. S., & Norton, D. P. (1996). The Balanced Scorecard: Translating Strategy into Action. Harvard Business Press. (n.d.).

Khoirunnisa, Y. N., Sutarjo, & Utami, W. Y. (2023). Pengaruh Harga, Influencer Marketing, dan Kepercayaan Merek terhadap Keputusan Pembelian Serum Somethinc di Kabupaten Tangerang. Jurnal Ekonomi Bisnis, 30(1). https://doi.org/10.33592/jeb.v30i1.3752ejour. (n.d.).

Ki, C. W., Cuevas, L. M., Chong, S. M., & Lim, H. S. (2020). Influencer marketing: Social media influencers as human brands attaching to followers and yielding positive marketing results. Journal of Retailing and Consumer Services, 57, 102263. (n.d.).

Kurniasih, T., & Malik, R. (2023). Pelatihan manajerial, digitalisasi proses, dan produktivitas UMKM. Jurnal Teknologi dan Bisnis, 9(2), 66–77. (n.d.).

Kurniawan, D. (2021). Pengaruh coaching dan mentoring oleh pemimpin strategis terhadap retensi karyawan. Jurnal Psikologi Industri, 9(2), 88–97. (n.d.).

Lee, S., & Kim, H. (2023). Brand reputation and agile transformation: Evidence from South Korean manufacturing SMEs. Asia Pacific Journal of Innovation and Entrepreneurship, 17(1), 34–49. https://doi.org/10.1108/APJIE-11-2022-0095. (n.d.).

Lestari, N., & Wahyuni, S. (2022). Strategic leadership dan budaya inovasi dalam meningkatkan daya saing perusahaan. Jurnal Inovasi Bisnis, 4(2), 15–29. (n.d.).

Lestari, R. P., & Yuniarinto, A. (2024). Pengaruh Social Media Influencer terhadap Purchase Intention dengan Brand Awareness sebagai Variabel Mediasi. Jurnal Manajemen Pemasaran dan Perilaku Konsumen, 3(1). https://doi.org/10.21776/jmppk.2024.03.1.12JMP. (n.d.).

Maulana, A., & Murniati, A. (2022). Peran Engagement Influencer dalam Meningkatkan Brand Trust di Kalangan Milenial. Jurnal Manajemen dan Pemasaran Jasa, 15(1), 65–75. https://doi.org/10.7454/jmpj.v15i1.328. (n.d.).

Nadeak, B. (2024). Optimizing organizational agility through agile complexity tolerant leadership. Jurnal Penelitian Pendidikan Indonesia, 10(3). https://doi.org/10.29210/020243956. (n.d.).

Nderitu, J. K. (2024). Digital marketing strategies and organizational agility among SACCOs in Nairobi, Kenya. African Journal of Business Management, 18(1), 1–11. https://doi.org/10.5897/AJBM2024.9520. (n.d.).

Nielsen. (2020). Global Trust in Advertising. Retrieved from https://www.nielsen.com. (n.d.).

Nugroho, A., & Sari, M. (2022). Kapabilitas strategic leadership dan pertumbuhan UMKM di era digital. Jurnal Ekonomi dan Bisnis, 14(4), 123–137. (n.d.).

Nugroho, T. (2022). Peran reputasi merek terhadap kelincahan organisasi pada startup digital di Jakarta. Jurnal Ilmu Manajemen Indonesia (JIMI), 7(3), 210–223. https://doi.org/10.25077/jimi.7.3.2022.210. (n.d.).

Pasaribu, F., Bulan, T. R. N., & Pratama, K. (2021). Impact Of Strategic Leadership and Organizational Innovation on The Strategic Management: Mediational Role of It Capability. Polish Journal of …. https://yadda.icm.edu.pl/yadda/element/bwmeta1.element.baztech-3db2e7b3-9a64-4a67-b2ef-88b4c2bf2f32

Prabowo, R., Setiawan, I., & Purna, H. (2023). Strategic leadership dan efektivitas transformasi digital perusahaan. Jurnal Sistem Informasi, 11(1), 78–90. (n.d.).

Pratiwi, D. N. (2021). Pengaruh influencer marketing terhadap brand equity dan keputusan pembelian pada generasi Z di Ponorogo. Jurnal Ilmu Manajemen (JIM), 9(1), 32–41. https://doi.org/10.30736/jim.v9i1.198. (n.d.).

Putri, I. A., & Indrawati, T. (2023). Visualisasi Konten dan Narasi Personal Influencer sebagai Strategi Pemasaran. Jurnal Komunikasi dan Media, 11(2), 88–97. https://doi.org/10.33369/jkm.v11i2.4521. (n.d.).

Putri, L. A., & Indrawati, R. (2021). Reputasi merek dan kinerja perusahaan: Studi pada sektor ritel Indonesia. Jurnal Manajemen dan Organisasi, 18(2), 112-125. (n.d.).

Raharso, S. (2018). Membangun agilitas organisasi melalui budaya organisasi dan berbagi pengetahuan. Jurnal Manajemen dan Bisnis Krisnadwipayana, 8(2), 1–10. https://ojs.unud.ac.id/index.php/jmbk/article/view/36912. (n.d.).

Rahmawati, F., & Sutanto, Y. (2024). Pengaruh kredibilitas merek terhadap niat beli konsumen generasi Z. Jurnal Manajemen dan Kewirausahaan, 19(1), 34-47. (n.d.).

Ramadhani, E., Kurniawan, Y., & Lestari, D. (2022). Sistem informasi manajemen dan efisiensi pelaporan keuangan. Jurnal Akuntansi dan Keuangan, 16(4), 128–141. (n.d.).

Ramadhani, R., & Prasetyo, W. (2021). Pengaruh reputasi merek terhadap agility UMKM kuliner di Surabaya melalui media sosial. Jurnal Pemasaran Kompetitif, 9(2), 87–101. https://doi.org/10.26740/jpk.v9n2.p87-101. (n.d.).

Rahmadevita, L. D. (2013). Pengaruh reputasi merek dan komunitas pelanggan terhadap nilai pelanggan, word of mouth serta keputusan pembelian. Jurnal Profit, 52.Journal. (n.d.).

Rizky, F. A., & Azhar, M. (2023). Pengaruh Kredibilitas dan Daya Tarik Influencer terhadap Kepercayaan Konsumen Produk Kosmetik. Jurnal Riset Ekonomi dan Bisnis, 8(2), 115–124. https://doi.org/10.31289/jreb.v8i2.6203. (n.d.).

Rosli, N. A., Zulkifli, R., & Hashim, H. (2022). Exploring brand image as an enabler of organizational agility among Malaysian SMEs. International Journal of Business and Society, 23(1), 112–129. https://doi.org/10.33736/ijbs.4632.2022. (n.d.).

Sa’adah, S. N., Alfiyah, R., Hidayah, N., Zikrinawati, K., & Fahmy, Z. (2023). Pengaruh Komunikasi Persuasif Influencer terhadap Keputusan Pembelian di TikTok Shop. Investama: Jurnal Ekonomi dan Bisnis, 9(2). https://doi.org/10.56997/investamajurnalekon. (n.d.).

Sakitri, G. (2020). Agilitas organisasi dan talenta esensial. FM Journal, Universitas Prasetiya Mulya. https://journal.prasetiyamulya.ac.id/journal/index.php/FM/article/download/510/344/. (n.d.).

Santoso, E., & Hartini, L. (2024). Komunikasi efektif pemimpin strategis dan komitmen karyawan terhadap tujuan perusahaan. Jurnal Komunikasi Organisasi, 3(1), 51–64. (n.d.).

Santoso, E., & Nugraha, H. (2022). E commerce adoption and sales growth among Indonesian SMEs. Jurnal Ekonomi dan Bisnis, 17(1), 34–48. (n.d.).

Schouten, A. P., Janssen, L., & Verspaget, M. (2020). Celebrity vs. influencer endorsements in advertising: The role of identification, credibility, and Product-Endorser fit. International Journal of Advertising, 39(2), 258–281. • Varadarajan, R. (2010). (n.d.).

Shadrina, R. N., & Yoestini, Y. (2022). Analisis Pengaruh Content Marketing, Influencer, dan Media Sosial terhadap Keputusan Pembelian Konsumen (Studi pada Pengguna Instagram dan TikTok di Kota Magelang). Diponegoro Journal of Management, 11(2). https:/. (n.d.).

Sharma, N., & Sharma, D. K. (2024). Organizational agility and its characteristics: A systematic literature review. Manthan: Journal of Commerce and Management, 11(1), 128–147. https://doi.org/10.17492/jpi.manthan.v11i1.1112407. (n.d.).

Shodikin, A. (2023). Peran influencer marketing terhadap brand equity dan keputusan pembelian konsumen: Studi pada pengikut akun Instagram Vivo Indonesia. Jurnal Administrasi Bisnis, 11(1), 45–56. https://doi.org/10.31289/jab.v11i1.7812. (n.d.).

Susanti, N., & Putra, W. (2024). Metodologi kinerja finansial dan non finansial dalam assessment bisnis. Jurnal Manajemen dan Keuangan, 12(1), 15–29. (n.d.).

Susanti, N. F., & Hidayat, W. (2022). Efektivitas Micro-Influencer terhadap Peningkatan Brand Awareness UMKM Kuliner. Jurnal Bisnis dan Manajemen, 9(1), 56–63. https://doi.org/10.31294/jbm.v9i1.4600. (n.d.).

Tehranian, A., Ghasemi, R., & Sadeghi, H. (2024). Investigating the effect of influencer marketing on innovation and organizational agility in the German automotive sector. International Journal of Innovation Management, 28(2), 2450012. https://doi.org/. (n.d.).

Varadarajan, R. (2017). Innovating for sustainability: A framework for sustainable innovations and a model of sustainable innovations orientation. Journal of the Academy of Marketing Science. https://doi.org/10.1007/s11747-015-0461-6

Wibowo, A. (2023). Brand reputation as a driver of organizational agility: A study on e-commerce firms in Bandung. Jurnal Manajemen Strategis, 15(1), 66–78. https://doi.org/10.22146/jms.2023.15222. (n.d.).

Widodo, T. (2021). Peran brand trust dan brand reputation dalam menguatkan pengaruh brand awareness terhadap brand performance: Kasus pada Langit Musik. Jurnal Manajemen dan Organisasi, 12(3), 189-201.IPB Journal. (n.d.).

Wijaya, A., Khair, H., & Pasaribu, F. (2023). Pengaruh leadership dan workforce agility terhadap organizational agility dengan communication sebagai variabel moderating pada PT Angkasa Pura Aviasi. Niagawan, 12(3), 193. https://jurnal.unimed.ac.id/2012/. (n.d.).

Wijayanti, F. (2023). Strategic leadership sebagai katalis inovasi produk dan layanan. Jurnal Manajemen Inovasi, 2(2), 34–47. (n.d.).

Wong, A., & Sijabat, D. (2022). Reputasi merek sebagai penentu daya saing UMKM. Jurnal Ekonomi dan Kewirausahaan, 14(3), 89-98. (n.d.).

Wulandari, S., & Pertiwi, T. (2023). Digital performance metrics in online retail: A case study of Indonesian platforms. Jurnal Pemasaran dan Manajemen, 10(2), 88–102. (n.d.).




DOI: http://dx.doi.org/10.31000/dmj.v9i2.13862

Article Metrics

Abstract - 865 PDF - 429

Refbacks

  • There are currently no refbacks.


Jurnal ini telah terindeks dalam:


googleGaruda crossref dimention



Office:
Editor of Dynamic Management Journal (DMJ) UMT, Building F, 3rd Floor, Department Management Faculty of Economics and Business, Universitiy Of Muhammadiyah Tangerang
Jl. Perintis Kemerdekaan I No.33, RT.007/RW.003, Babakan, Cikokol, Kec. Tangerang, Kota Tangerang, Banten 15118

Wa08567312111 (Galuh), 085716034977 (Eky)
Email: dynamic@gmail.com 


Dynamic management journal is licensed under Attribution-ShareAlike 4.0 International