THE INFLUENCE OF PERCEIVED ORGANIZATIONAL SUPPORT, JOB SATISFACTION, AND ORGANIZATIONAL COMMITMENT ON INTENTION TO STAY IN THE RETAIL INDUSTRY IN JAKARTA

Reni Sukistianingsih, Widya Parimita, Christian Wiradendi Wolor

Abstract


The purpose of this study was to determine the effect of perceived organizational support, job satisfaction and organizational commitment on intention to stay in the Jakarta retail industry. In this study, using a quantitative approach, survey method and purposive sampling approach. The data analysis technique in this study used SPSS software version 26. The researcher sample used non-probability so that the sample size was 110 people. This study shows the results, (1) There is a positive and significant relationship between Perceived Organizational Support and Intention to Stay, (2) There is a positive and significant relationship between Job Satisfaction and Intention To Stay, (3) There is a positive and significant relationship between Organizational Commitment and Intention To Stay.


Full Text:

PDF

References


Aboobaker, N., Edward, M., & K.A, Z. (2020). Workplace spirituality and employee loyalty: an empirical investigation among millennials in India. Journal of Asia Business Studies, 14(2), 211–225. https://doi.org/10.1108/JABS-03-2018-0089

Adamopoulos, I. P., & Syrou, N. F. (2022). Associations and Correlations of Job Stress, Job Satisfaction and Burn out in Public Health Sector. European Journal of Environment and Public Health, 6(2), em0113. https://doi.org/10.21601/ejeph/12166

Akbari, M., Bagheri, A., Fathollahi, A., & Darvish, M. (2020). Job satisfaction among nurses in Iran : does gender.

Akhtar, M. S., Salleh, L. M., Ghafar, N. H., Khurro, M. A., & Mehmood, S. A. (2018). Conceptualizing the impact of perceived organizational support and psychological contract fulfillment of employees paradoxical intentions of stay and leave. International Journal of Engineering and Technology(UAE), 7(2), 9–14. https://doi.org/10.14419/ijet.v7i2.5.10045

Al Sabei, S. D., Labrague, L. J., Miner Ross, A., Karkada, S., Albashayreh, A., Al Masroori, F., & Al Hashmi, N. (2020). Nursing Work Environment, Turnover Intention, Job Burnout, and Quality of Care: The Moderating Role of Job Satisfaction. Journal of Nursing Scholarship, 52(1), 95–104. https://doi.org/10.1111/jnu.12528

Bangwal, D., & Tiwari, P. (2018). Workplace environment, employee satisfaction and intent to stay. International Journal of Contemporary Hospitality Management, 31(1), 268–284. https://doi.org/10.1108/IJCHM-04-2017-0230

Benevene, P., Dal Corso, L., De Carlo, A., Falco, A., Carluccio, F., & Vecina, M. L. (2018). Ethical leadership as antecedent of job satisfaction, affective organizational commitment and intention to stay among volunteers of non-profit organizations. Frontiers in Psychology, 9(NOV), 1–17. https://doi.org/10.3389/fpsyg.2018.02069

Carbery, R., Garavan, T. N., O’Brien, F., & McDonnell, J. (2003). Predicting hotel managers’ turnover cognitions. Journal of Managerial Psychology, 18(7), 649–679.

Chang, H. P., Hsieh, C. M., Lan, M. Y., & Chen, H. S. (2019). Examining the moderating effects of work-life balance between human resource practices and intention to stay. Sustainability (Switzerland), 11(17). https://doi.org/10.3390/su11174585

Chang, Yeh, T. F., Lai, I. J., & Yang, C. C. (2021). Job competency and intention to stay among nursing assistants: The mediating effects of intrinsic and extrinsic job satisfaction. International Journal of Environmental Research and Public Health, 18(12). https://doi.org/10.3390/ijerph18126436

Chen, M. F., Ho, C. H., Lin, C. F., Chung, M. H., Chao, W. C., Chou, H. L., & Li, C. K. (2016). Organisation-based self-esteem mediates the effects of social support and job satisfaction on intention to stay in nurses. Journal of Nursing Management, 24(1), 88–96. https://doi.org/10.1111/jonm.12276

Cnbcindonesia.com. (2022, November 21). Badai PHK Saat Ekonomi RI Cemerlang, Sebenarnya Ada Apa? Cnbcindonesia.Com. https://www.cnbcindonesia.com/news/20221121111912-4-389786/badai-phk-saat-ekonomi-ri-cemerlang-sebenarnya-ada-apa/2

Côté, K., Lauzier, M., & Stinglhamber, F. (2020). The relationship between presenteeism and job satisfaction: A mediated moderation model using work engagement and perceived organizational support. European Management Journal, 39(2), 270–278. https://doi.org/10.1016/j.emj.2020.09.001

Culpepper, R. A. (2011). Three-component commitment and turnover: An examination of temporal aspects. Journal of Vocational Behavior, 79(2), 517–527.

Databoks.katadata.co.id. (2022). PHK Startup Paling Banyak Terjadi di Industri Ritel. https://databoks.katadata.co.id/datapublish/2022/11/24/phk-startup-paling-banyak-terjadi-di-industri-ritel

Dataindonesia.id. (2022). Ratusan Ribu Pegawai Startup Sudah Kena PHK hingga November 2022. Dataindonesia.Id. https://dataindonesia.id/sektor-riil/detail/ratusan-ribu-pegawai-startup-sudah-kena-phk-hingga-november-2022

Dechawatanapaisal, D. (2018). Employee retention: the effects of internal branding and brand attitudes in sales organizations. Personnel Review, 47(3), 675–693. https://doi.org/10.1108/PR-06-2017-0193

Ernita, H., & Kusuma, W. A. (2008). Pengembangan Enterprise Resource Planning (Erp) Untuk Perusahaan Ritel. Seminar Nasional Informatika 2008 UPN “Veteran” Yogyakarta, 2008(semnasIF), 149–156.

Flickinger, M., Allscher, M., & Fiedler, M. (2016). The mediating role of leader–member exchange: a study of job satisfaction and turnover intentions in temporary work. Human Resource Management Journal, 26(1), 46–62. https://doi.org/10.1111/1748-8583.12091

Ghazali, H., Nashuki, N. M., & Othman, M. (2018). The Influence of Perceived Organizational Support (POS), Perceived Supervisory Support (PSS) and Organizational Commitment (OC) towards Intention to Leave or Intention to Stay: A case of Casual Dining Restaurants in Klang Valley, Malaysia. International Journal of Academic Research in Business and Social Sciences, 8(9), 1884–1902. https://doi.org/10.6007/ijarbss/v8-i9/4869

Ghozali, I. (2018). Aplikasi analisis multivariate dengan program IBM SPSS 25.

Gunlu, E., Aksarayli, M., & Şahin Perçin, N. (2010). Job satisfaction and organizational commitment of hotel managers in Turkey. International Journal of Contemporary Hospitality Management, 22(5), 693–717.

HakemZadeh, F., Neiterman, E., Chowhan, J., Plenderleith, J., Geraci, J., Zeytinoglu, I., & Lobb, D. (2020). Work-life interface and intention to stay in the midwifery profession among pre- And post-clinical placement students in Canada. Human Resources for Health, 18(1), 1–10. https://doi.org/10.1186/s12960-020-00509-4

Halter, M., Boiko, O., Pelone, F., Beighton, C., Harris, R., Gale, J., Gourlay, S., & Drennan, V. (2017). The determinants and consequences of adult nursing staff turnover: A systematic review of systematic reviews. BMC Health Services Research, 17(1), 1–20. https://doi.org/10.1186/s12913-017-2707-0

Haque, M., Titiamayah, A., & Liu, L. (2016). Leadership & Organization Development Journal The role of vision in organizational readiness for change and growth For Authors The Role of Vision in Readiness for Change. Leadership & Organization Development Journal, 37. http://dx.doi.org/10.1108/LODJ-01-2015-0003

Indonesia.go.id. (2021, November 20). Perdagangan Ritel Semakin Bergairah. IIndonesia.Go.Id. https://indonesia.go.id/kategori/indonesia-dalam-angka/3440/perdagangan-ritel-semakin-bergairah?lang=1

Iqbal, A. (2019). The strategic human resource management approaches and organisational performance: The mediating role of creative climate. Journal of Advances in Management Research, 16(2), 181–193. https://doi.org/10.1108/JAMR-11-2017-0104

Karim, D. N., Baset, M. A., & Rahman, M. M. (2019). The effect of perceived organizational support on intention to stay : The mediating role of job involvement. The Jahangirnagar Journal of Business Studies, 8(1), 21–30.

Kumparan.com. (2021, April 20). 5 Alasan Seseorang Tetap Bertahan di Kantor Daripada Resign Kerja. Kumparan.Com. https://kumparan.com/karjaid/5-alasan-seseorang-tetap-bertahan-di-kantor-daripada-resign-kerja-1tG7xGuxw9t

Labrague, L. J., McEnroe Petitte, D. M., Leocadio, M. C., Van Bogaert, P., & Tsaras, K. (2018). Perceptions of organizational support and its impact on nurses’ job outcomes. Nursing Forum, 53(3), 339–347. https://doi.org/10.1111/nuf.12260

Li, M., Jameel, A., Ma, Z., Sun, H., Hussain, A., & Mubeen, S. (2022). Prism of Employee Performance Through the Means of Internal Support: A Study of Perceived Organizational Support. Psychology Research and Behavior Management, 15(April), 965–976. https://doi.org/10.2147/PRBM.S346697

Liu, J, & Liu, Y. (2016). Perceived organizational support and intention to remain : The mediating roles of career success and. 205–214. https://doi.org/10.1111/ijn.12416

Liu, J. Y., Yang, J. P., Yang, Y., & Liu, Y. H. (2015). The relationships among perceived organizational support, intention to remain, career success and self-esteem in Chinese male nurses. International Journal of Nursing Sciences, 2(4), 389–393. https://doi.org/10.1016/j.ijnss.2015.01.004

Mahfouz, S., Suriawaty, A., Aisyah, S., Water, I., Sdn, K., & Alias, N. (2022). The Impact Of Organizational Justice On Intention To Stay: The Mediating Role Of Organizational Commitment. February. https://doi.org/10.22495/cgobrv6i1p10

Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences. Journal of Vocational Behavior, 61(1), 20–52. https://doi.org/10.1006/jvbe.2001.1842

Nadeem, K., Khan, M. A., Imtiaz, N., & Iftikhar, Y. (2019). Turnover Intention and Perceived Organizational Support; Mediating Role of Work Engagement and Organizational Commitment. European Scientific Journal ESJ, 15(10). https://doi.org/10.19044/esj.2019.v15n10p222

Nadiri, H., & Tanova, C. (2010). An investigation of the role of justice in turnover intentions, job satisfaction, and organizational citizenship behavior in hospitality industry. International Journal of Hospitality Management, 29(1), 33–41.

Namasivayam, K., & Zhao, X. (2007). An investigation of the moderating effects of organizational commitment on the relationships between work–family conflict and job satisfaction among hospitality employees in India. Tourism Management, 28(5), 1212–1223.

Nargotra, M., & Sarangal, R. K. (2021). Perceived Organizational Support and Intention to Stay: The Mediating Effect of Employee Engagement. FIIB Business Review, 1–11. https://doi.org/10.1177/23197145211042521

Perera, H. N., & John, J. E. (2020). Teachers’ self-efficacy beliefs for teaching math: Relations with teacher and student outcomes. Contemporary Educational Psychology, 61(January), 101842. https://doi.org/10.1016/j.cedpsych.2020.101842

Prakosa, M. M., Dewanti, N., & Purwanza, S. W. (2020). The Impact of Perceived Organizational Support (POS) for Increasing the Intention to Stay: A Systematic Review. Jurnal Ners, 14(3), 301–304. https://doi.org/10.20473/jn.v14i3.17151

Satudata.kemnaker. (2022, December 8). Tenaga Kerja ter-PHK, Oktober Tahun 2022. Satudata.Kemnaker.Go.Id. https://satudata.kemnaker.go.id/data/kumpulan-data/925

Schwepker, C. H., & Dimitriou, C. K. (2021). Using ethical leadership to reduce job stress and improve performance quality in the hospitality industry. International Journal of Hospitality Management, 94(January), 102860. https://doi.org/10.1016/j.ijhm.2021.102860

Sekaran, U., and Bougie, R. (2010). (2010). Research methods for business: A skill building approach (5th ed.).

Shah, N., Irani, Z., & Sharif, A. M. (2017). Big data in an HR context: Exploring organizational change readiness, employee attitudes and behaviors. Journal of Business Research, 70(2017), 366–378. https://doi.org/10.1016/j.jbusres.2016.08.010

Sobaih, A. E. E., Hasanein, A. M., Aliedan, M. M., & Abdallah, H. S. (2022). The impact of transactional and transformational leadership on employee intention to stay in deluxe hotels: Mediating role of organisational commitment. Tourism and Hospitality Research, 22(3), 257–270. https://doi.org/10.1177/1467358420972156

Solopos.com. (2022). Begini Alasan Startup Banyak Lakukan PHK Massal Karyawan. https://www.solopos.com/begini-alasan-startup-banyak-lakukan-phk-massal-karyawan-1477970

Sung, Y. K., & Hu, H. H. S. (2021). The impact of airline internal branding on work outcomes using job satisfaction as a mediator. Journal of Air Transport Management, 94(September 2020), 102063. https://doi.org/10.1016/j.jairtraman.2021.102063

Tempo.co. (2022). Hitung Mundur Resesi, Ini Daftar 22 Perusahaan yang PHK Karyawan Selama 2022. Tempo.Co. https://bisnis.tempo.co/read/1660702/hitung-mundur-resesi-ini-daftar-22-perusahaan-yang-phk-karyawan-selama-2022?page_num=1

Thakur, P., & Arora, R. (2022). Exploring the Relationship Between Satisfaction and Intention to Stay Among Millennial Employees. International Journal of Human Capital and Information Technology Professionals, 13(1), 1–17. https://doi.org/10.4018/ijhcitp.293229

Uraon, R. S. (2018). Examining the Impact of HRD Practices on Organizational Commitment and Intention to Stay Within Selected Software Companies in India. In Advances in Developing Human Resources (Vol. 20, Issue 1). https://doi.org/10.1177/1523422317741691

Wang, L., Tao, H., Ellenbecker, C. H., & Liu, X. (2012). Job satisfaction, occupational commitment and intent to stay among Chinese nurses: A cross-sectional questionnaire survey. Journal of Advanced Nursing, 68(3), 539–549. https://doi.org/10.1111/j.1365-2648.2011.05755.x

Werdhiastutie, A., Suhariadi, F., & Partiwi, S. G. (2020). Achievement Motivation as Antecedents of Quality Improvement of Organizational Human Resources. Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences, 3(2), 747–752. https://doi.org/10.33258/birci.v3i2.886

Xu, H., Wang, Z., Lian, N., Khan, A., & Zhang, L. (2022). The Impact of Transformational Leadership on Organizational Commitment and Intention to Stay: Empirical Evidence From China’s Performing Arts Industry. Frontiers in Psychology, 13(May), 1–14. https://doi.org/10.3389/fpsyg.2022.874803

Yang, J. Te, Wan, C.-S., & Fu, Y.-J. (2012). Qualitative examination of employee turnover and retention strategies in international tourist hotels in Taiwan. International Journal of Hospitality Management, 31(3), 837–848.




DOI: http://dx.doi.org/10.31000/combis.v5i2.9318

Article Metrics

Abstract - 674 PDF - 614

DOI (PDF): http://dx.doi.org/10.31000/combis.v5i2.9318.g4393

Refbacks

  • There are currently no refbacks.



This journal has been indexed in:


googleGarudacrossrefdimention

Tools


        

Office:
Editor of Jurnal Comparative; Ekonomi dan Bisnis UMT, Building F, 3rd Floor, Faculty of Economics and Business, Universitiy Of Muhammadiyah Tangerang
Jl. Perintis Kemerdekaan I No.33, RT.007/RW.003, Babakan, Cikokol, Kec. Tangerang, Kota Tangerang, Banten 15118

Wa: 08567312111 (Galuh), 085716034977 (Eky)
Email: dynamic@gmail.com 

Jurnal Comparative: Ekonomi dan Bisnis © 2021 is licensed under CC BY-SA 4.0