WORK PERFORMANCE IN THE RETAIL INDUSTRY: AN ANALYSIS OF THE ROLE OF WORK EXPERIENCE, EMPLOYEE ENGAGEMENT, AND EXTRINSIC MOTIVATION
DOI:
https://doi.org/10.31000/combis.v7i2.13992Abstrak
Human resources play a key role in achieving an organization's competitive advantage. This study analyzes the influence of work experience, organizational commitment, and extrinsic motivation on employee performance at Dira Pontang Shopping Center. This study contributes to the human resource management literature by examining integrative models in the context of Indonesian retail which is still limited in research. The quantitative method was applied using multiple linear regression analysis on primary data collected through questionnaires and observations of 76 employees (saturated sampling). The results show that work experience, organizational commitment, and extrinsic motivation have a significant positive effect on employee performance. These findings strengthen the HR theory by affirming the importance of a holistic approach in improving performance. The novelty of the research lies in the unique combination of the three variables in a local retail setting. Practically, management can improve performance through the development of training programs, strengthening organizational commitments, and optimizing the reward system. This study recommends further studies by adding mediator variables to enrich the model.
Referensi
Bakker, A. B., & Demerouti, E. (2017). Job demands-resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3). https://doi.org/10.1037/ocp0000056
Basri, M., Mashuri, A., & Reski, M. (2023). Pengaruh Motivasi Intrinsik dan Motivasi Ekstrinsik Terhadap Kinerja Aparat Sipil Negara. Jurnal Mirai Management, 8(2), 204–212. https://journal.stieamkop.ac.id/index.php/mirai/article/view/5197
Becker, G. (1962). Becker human capital. Journal of Political Economy, 70(5, Part 2: Investment in Human Beings).
Dessler, G. (2020). “Gary Dessler - Human resource management-Pearson (2020).†In Human resource management / Gary Dessler, Florida International University.
Faustine, D., & Zamralita. (2024). Work Engagement sebagai Mediator Peran Workplace Well-being terhadap Performance pada Karyawan. Psyche 165 Journal, 17(1), 1–6. https://doi.org/10.35134/jpsy165.v17i1.310
Hasibuan, M. S. P. (2021). Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara.
Jumiono, A. (2024). Pengantar Bisnis Teori Komperhensif Dunia Bisnis (Efitra (ed.); 1 ed.). PT. Sonpedia Publishing Indonesia.
Kurtz, D. L., & Boone, L. E. (2017). The Market Segmentation Process. In Contemporary marketing.
Rezeki, F. (2022). Strategi dan Implementasi Kinerja Karyawan Pada Usaha Dagang (R. A. Oktavian (ed.)). PT KIMHSAFI ALUNG CIPTA.
Simamora, H. (2017). Manajemen Sumber Daya Manusia In Manajemen Sumber Daya Manusia. In Edisi Revisi Jakarta: Bumi Aksara (Nomor April).
Susilowati. (2023). Manajemen Sumber Daya Manusia. Deepublish Digital.
Vroom, V. (2021a). Expectancy Theory of Motivation. Journal of Human Relations, 2(2).
Vroom, V. (2021b). Victor Vroom’s Expectancy Theory of Motivation. The Economist.
Bakker, A. B., & Demerouti, E. (2017). Job demands-resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3). https://doi.org/10.1037/ocp0000056
Basri, M., Mashuri, A., & Reski, M. (2023). Pengaruh Motivasi Intrinsik dan Motivasi Ekstrinsik Terhadap Kinerja Aparat Sipil Negara. Jurnal Mirai Management, 8(2), 204–212. https://journal.stieamkop.ac.id/index.php/mirai/article/view/5197
Becker, G. (1962). Becker human capital. Journal of Political Economy, 70(5, Part 2: Investment in Human Beings).
Dessler, G. (2020). “Gary Dessler - Human resource management-Pearson (2020).†In Human resource management / Gary Dessler, Florida International University.
Faustine, D., & Zamralita. (2024). Work Engagement sebagai Mediator Peran Workplace Well-being terhadap Performance pada Karyawan. Psyche 165 Journal, 17(1), 1–6. https://doi.org/10.35134/jpsy165.v17i1.310
Hasibuan, M. S. P. (2021). Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara.
Jumiono, A. (2024). Pengantar Bisnis Teori Komperhensif Dunia Bisnis (Efitra (ed.); 1 ed.). PT. Sonpedia Publishing Indonesia.
Kurtz, D. L., & Boone, L. E. (2017). The Market Segmentation Process. In Contemporary marketing.
Rezeki, F. (2022). Strategi dan Implementasi Kinerja Karyawan Pada Usaha Dagang (R. A. Oktavian (ed.)). PT KIMHSAFI ALUNG CIPTA.
Simamora, H. (2017). Manajemen Sumber Daya Manusia In Manajemen Sumber Daya Manusia. In Edisi Revisi Jakarta: Bumi Aksara (Nomor April).
Susilowati. (2023). Manajemen Sumber Daya Manusia. Deepublish Digital.
Vroom, V. (2021a). Expectancy Theory of Motivation. Journal of Human Relations, 2(2).
Vroom, V. (2021b). Victor Vroom’s Expectancy Theory of Motivation. The Economist.
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