Public Value in Clean Water Management at the Local Water Supply Utility (PDAM) Tirta Kerta Raharja (TKR)

Penulis

  • Arsid Arsid Program Pascasarjana Administrasi Publik FISIP Universitas Padjadjaran
  • Ida Widianingsih Pusat Studi Desentralisasi dan Pembangunan Partisipatif FISIP Universitas Padjajaran
  • Heru Nurasa Departemen Administrasi Publik FISIP Universitas Padjadjaran
  • Entang Adhy Muhtar Departemen Administrasi Publik FISIP Universitas Padjadjaran

DOI:

https://doi.org/10.31000/jgcs.v3i1.1377

Kata Kunci:

Clean water service, public value, PDAM TKR (Tangerang District)

Abstrak

As a strategic commodity, Indonesia’s constitution mandates the management of clean water to the local government through the Local Water Supply Utility (PDAM) which is also regulated in PP No. 122/2015 concerning Drinking Water Supply Systems. However, the availability of inadequate clean water as well as the limited ability to manage clean water have caused the minimum service target to be optimal in providing clean water. Using Mark Moore’s public value theory, this study aims to determine how the public value of PDAM TKR (Tirta Kerta Raharja) in Tangerang District. This study uses a qualitative approach. Data collection techniques used were observation, in-depth interviews, and documentation studies. The results of the study show that PDAM TKR’s public value has not been internalized optimally, and it requires adaptation to changes in the organizational environment. In addition, the diverse customer characteristics of PDAM TKR require specific strategies to respond to their needs.

Referensi

Benington, J. (2009). “Creating The Public in Order to Create Public Value?†International Journal of Public Administration, 32(3-4): 232–249. http://doi.org/10.1080/ 01900690902749578.

Cwiklicki, Marek. (2016). “Comparison of Public Value Measurement Frameworksâ€. Zarz¹dzanie Publiczne, 1(35): 20-32.

de Jong, Jorrit. (2015). “Instruments of Value: Using the Analytic Tools of Public Value Theory in Teaching and Practiceâ€. Public Management Review, 19: 605-620. doi: 10.1080/ 14719037.2016.1192162

Hayat. (2014). “Konsep Kepemimpinan dalam Reformasi Birokrasi: Aktualisasi Pemimpin dalam Pelayanan Publik Menuju Good Governanceâ€. Jurnal Borneo Administrator, 10(1): 59-84.

Kementerian Pekerjaan Umum dan Perumahan Rakyat. (09 April 2018). Cipta Karya Mengalokasikan DAK Tahun 2018 Rp. 2.160 Miliar Untuk Air Minum. Diakses dari: https://www.pu.go.id/berita/view/15556/cipta-karya-mengalokasikan-dak-tahun- 2018-rp-2-160-miliar-untuk-air-minum

Kementerian Pekerjaan Umum dan Perumahan Rakyat. (2017). Buku Kinerja PDAM 2017. Jakarta: BPPSPAM Kementerian PUPR.

Kementerian Pekerjaan Umum dan Perumahan Rakyat. (22 Februari 2018). Ditjen Cipta Karya Gandeng Kemenko Perekonomian Untuk Capai Target 100% Akses Air Minum. Diakses dari: https://www.pu.go.id/berita/view/15353/ditjen-cipta-karya-gandengkemenko- perekonomian-untuk-capai-target-100-akses-air-minum

Kosasih, Achmad. (2017). “Pengaruh Kepemimpinan Transformasional, Budaya Organisasi dan Motivasi Kerja Pegawai terhadap Kepuasan Kerja Pegawai serta Implikasinya pada Kinerja Pegawai PDAM di Propinsi Bantenâ€. Journal of Government and Civil Society, 1(2): 159-190.

Kosasih, Achmad. (2018). “Optimalisasi Pelayanan Publik melalui Peningkatan Kinerja Pegawai pada PDAM Tirta Kerta Raharjaâ€. Journal of Government and Civil Society, 2(1): 51-62.

Moore, Mark H. (2015). Creating Public Value: Strategic Management in Government. Harvard University Press.

PDAM TKR Kabupaten Tangerang Lanjutkan Suplai 15 Persen Air Bersih DKI Jakarta. (14 Februari 2018). Diakses dari: https://tangerangcorner.com/pdam-tkr-kabupatentangerang- lanjutkan-suplai-15-persen-air-bersih-dki-jakarta/

Prasodjo, Tunggul. (2017). “Paradigma Humanis dalam Pelayanan Publikâ€. Jurnal Ilmiah Ilmu Administrasi Publik, 7(1): 38-45.

Suweni, Jefri Maikel, dkk. (2013). “Analisis Pengaruh Faktor Kemampuan Manajerial Pemberian Insentif dan Komunikasi Pemimpin terhadap Prestasi Kerjaâ€. Jurnal Pelopor, 6(2): 11-21.

Weinberg, Mark L. & Marsha S. Lewis. (2009). “The Public Value Approach to Strategic

Managementâ€. Museum Management and Curatorship, 24(3): 253-269.

Yotawut, Mayuree. (2018). “Examining Progress in Research on Public Valueâ€. Kasetsart Journal of Social Sciences, 39(1): 168-173.

Unduhan

Diterbitkan

2019-04-24

Terbitan

Vol 3 No 1 (2019): Journal of Government and Civil Society (April)

Bagian

Articles

Lisensi

Authors retain copyright of their articles and grant the Journal of Government and Civil Society (JGCS) the right of first publication under the Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0). 

Under this license, others are free to:

  • Share — copy and redistribute the material in any medium or format
  • Adapt — remix, transform, and build upon the material for any purpose, even commercially

As long as:

  • Appropriate credit is given to the original author(s) and the journal
  • A link to the license is provided
  • Any modified content is distributed under the same license

License details: https://creativecommons.org/licenses/by-sa/4.0/

Authors are also permitted to distribute their published work in other venues (e.g., institutional repositories or books) with acknowledgment of its original publication in JGCS.

Authors are encouraged to disseminate their work (e.g., via preprint servers or academic networks) prior to and during the submission process to increase visibility and impact.